| Frequently Asked Questions |
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1) What is Advans DRM?
Advans DRM is a hosted web-based Donor and Alumni Management Software that is accessed via a web browser and internet connection. Advans DRM is one of Advans’ CRM (Customer Relationship Management) applications designed specifically to support non-profit and charities worldwide. Advans DRM has all the functionality any non-profit would need including tracking unlimited constituents and their historical information, running fundraising campaigns, accept online gifts, pledges, matching gifts, manage memberships and planned giving.
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2) How does Advans DRM work?
Advans DRM is a Web-based system that is accessible via a web browser and internet connection. All customer data are stored on Advans cloud computing servers allowing customers to access their data from almost anywhere with an internet connection. This means you don’t need any software installed on your site or PC to use Advans DRM.
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3) How does Advans DRM charge for services?
Advans DRM runs on a monthly fee or subscription business model with one flat fee without confusion for all its features from donor relationship management to marketing feature such as html based newsletters. With Advans DRM, you can effectively run your non-profit operations online from reminders, receipts and credit card transactions securely.
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4) Does Advans DRM have additional hidden costs or hardware requirements?
No! It is one monthly fee to use all the features of Advans DRM. If you can connect to internet, you can use Advans DRM.
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5) Can I run Email Marketing Campaigns from Advans DRM?
Yes! Advans DRM has an unlimited email marketing feature built in it. You can send as many emails you want to your constituents. All this is for a basic price.
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6) Do I need Merchant Account to process credit card donations separately?
No! Advans DRM has integrated credit card processing feature built in it. Your online donations from your website can also be integrated to Advans DRM so you don’t need to maintain a separate merchant account any more.
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7) Do I have to choose a support plan?
No. Support is covered with the basic subscription. Advans DRM has an online support feature to create trouble tickets that we encourage users to use. Our support staff will reply back to you quickly to resolve your issues. This creates a knowledgebase that any user of your organization can refer back for similar support issues. In addition you are free to call our support telephone line for further support if needed.
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8) How can I get my staff trained to use Advans DRM?
We offer both onsite and offsite training. Advans has resellers in every state who are certified to provide onsite training. In addition Advans also offers group training sessions periodically.
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9) What is Generacity?
Generacity is a social networking website to manage your donor or alumni base on the World Wide Web. This site allows you and your donors to collaborate for your cause by enabling networking features like any other website. It also allows donors to track all their donations forever.
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10) Is there a way to communicate with other Advans DRM clients?
Yes! With Advans DRM, a social networking website Generacity is available that has forums for Advans DRM features to interact and share the experience of using Advans DRM with other clients.
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11) Can customers export/import data when they want to?
Absolutely! There is a simple constituent import feature from excel spreadsheet. In addition there are over 50 online reports you can run to analyze your data including constituents, gifts, pledges and campaigns. These reports can also be exported to excel, PDF or XML formats.
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12) Is my data safe and secure with Advans DRM?
Yes! Advans is a state-of-the-art technology company that develops cloud computing solutions for various verticals including CRM and Electronic Medical Records. The data is secure through Advans proprietary data and infrastructure architecture in our datacenters. Customers own their data and have complete control over their data. Each record in the database is audit trailed so you know who and when a record is created or changed.
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